Put some clear and concise content in here. Keep your reader in mind. What are they trying to do? What are they hoping to learn? Why are they reading this? Help them out and use the tone and voice of your organization.
Episode 25: In this episode, Michael and Kathryn discuss customer service, why it matters, how it affects your entire company, and how to improve your strategy. Learn how customer service done right can help you build your Passion and Provision...
Episode 24: Michael and Kathryn review Patrick Lencioni's book, "The Ideal Team Player" and discuss how it will help you hire, fire, and evaluate current employees in your Passion and Provision Company.
Episode 23: In this episode, Kathryn and Michael discuss how you will know it's time to fire a client. In the business world, 20% of your customers will cause you 80% of your pain. But how exactly will you know it's time to say goodbye? Discover the...
Episode 13: In this episode, Michael and Kathryn talk about building your email list. Yes, that's right. Email isn't dead! Email marketing is alive and well and it should be a part of your marketing strategy. Don't believe us? Then you should still...
Episode 11: Michael and Kathryn discuss how difficult communicating clearly can really be. We all use what we call "fuzzy terms" in our day-to-day language even in a professional setting. These "fuzzy terms" complicate the way that we communicate...
Episode 10: In this episode you will find an honest conversation regarding the hardships of staying profitable within your business regardless of the size of your company. Making decisions that impact the profitability of your business can be...
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