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The HaBO Village Podcast

How Customer Service Affects Everything [Podcast]

May 23, 2017

Episode 25: In this episode, Michael and Kathryn discuss customer service, why it matters, how it affects your entire company, and how to improve your strategy. Learn how customer service done right can help you build your Passion and Provision...

"The Ideal Team Player" Book Review [Podcast]

May 16, 2017

Episode 24: Michael and Kathryn review Patrick Lencioni's book, "The Ideal Team Player" and discuss how it will help you hire, fire, and evaluate current employees in your Passion and Provision Company.

When to Fire a Client [Podcast]

May 9, 2017

Episode 23: In this episode, Kathryn and Michael discuss how you will know it's time to fire a client. In the business world, 20% of your customers will cause you 80% of your pain. But how exactly will you know it's time to say goodbye? Discover...

Building Your Email List [Podcast]

February 28, 2017

Episode 13: In this episode, Michael and Kathryn talk about building your email list. Yes, that's right. Email isn't dead! Email marketing is alive and well and it should be a part of your marketing strategy. Don't believe us? Then you should...

Understand Your Fuzzy Terms and Communication [Podcast]

February 14, 2017

Episode 11: Michael and Kathryn discuss how difficult communicating clearly can really be. We all use what we call "fuzzy terms" in our day-to-day language even in a professional setting. These "fuzzy terms" complicate the way that we communicate...

Keeping an Eye on Being Profitable [Podcast]

February 7, 2017

Episode 10: In this episode you will find an honest conversation regarding the hardships of staying profitable within your business regardless of the size of your company. Making decisions that impact the profitability of your business can be...

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