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How to Tell What Your Customers Need vs. What They Want [Podcast]

June 26, 2018

Episode 47: Michael and Kathryn warn against the danger of assuming your customers accurately know what they need. There's nothing worse than setting yourself (and your customer) up for failure from the get go. Sometimes a customer will say they...

How Customer Service Affects Everything [Podcast]

May 23, 2017

Episode 25: In this episode, Michael and Kathryn discuss customer service, why it matters, how it affects your entire company, and how to improve your strategy. Learn how customer service done right can help you build your Passion and Provision...

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