Put some clear and concise content in here. Keep your reader in mind. What are they trying to do? What are they hoping to learn? Why are they reading this? Help them out and use the tone and voice of your organization.
Episode 25: In this episode, Michael and Kathryn discuss customer service, why it matters, how it affects your entire company, and how to improve your strategy. Learn how customer service done right can help you build your Passion and Provision...
Episode 24: Michael and Kathryn review Patrick Lencioni's book, "The Ideal Team Player" and discuss how it will help you hire, fire, and evaluate current employees in your Passion and Provision Company.
Episode 23: In this episode, Kathryn and Michael discuss how you will know it's time to fire a client. In the business world, 20% of your customers will cause you 80% of your pain. But how exactly will you know it's time to say goodbye? Discover the...
Episode 17: Michael and Kathryn speak on hiring the right employees for the job. There are key areas to look at in hiring. Michael and Kathryn believe you should start with "character and competence." What does that mean? Give this episode a listen...
Episode 16: In this episode, Michael and Kathryn speak on why happy employees are not a warm, fuzzy fantasy, but add to the bottom line of every business. Even big, profitable companies are leaving money on the table if their staff is “sleepwalking...
Episode 11: Michael and Kathryn discuss how difficult communicating clearly can really be. We all use what we call "fuzzy terms" in our day-to-day language even in a professional setting. These "fuzzy terms" complicate the way that we communicate...
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